Deliver amazing customer experiences with Dynamics 365 Customer Service
Good customer service is vital to improve business and relationships with customers. Investing in customer relationship management software will help you enhance customer experience and get customers who are more likely to spend more with your brand. Microsoft Dynamics 365 Customer Service is such a solution that supports seamless experiences for both your customers and customer service agents. No matter what industry you are in, Dynamics 365 Customer Service makes your business stand out with advanced features and tools.
Exceed Customer Expectations with IAX SERVICES
IAX SERVICES understand how a good customer service can make a transformative effect on your business. We help organizations to deliver
personalized customer service across any channel using Dynamics 365 Customer Service. Our dedicated team of professionals design and customize solution included with features and apps to improve workflow and customer satisfaction. Adopting Dynamics 365 helps to understand the histories, habits, and preferences of every customer you interact with.
IAX SERVICES is driven to meet customer needs through right implementation and support. We have the proven track record in delivering bespoke customer service solution to a range of customers across the globe. Therefore, when it is time to invest in the top-notch customer service solution, as the leading Microsoft provider in the Middle East, MENA and Asian countries, we help you transform your business using Dynamics 365 Customer Service.
Discover how Dynamics 365 Customer Service helps enterprises to transform customer care
Streamline customer experiences with new voice channel
Microsoft has expanded omnichannel capability with voice channel. The addition of voice channel powers Microsoft Teams, the collaboration and communication platform from Microsoft. The new voice channel provides an end-to-end solution that unifies customer communication data, helps business to gain insights into trends, and deliver quick resolution to customer issues. Voice channel helps to distribute route calls to the right agent based on their individual skills. The solution helps to reduce risks and create better customer and employee experiences, as well as, makes it easier for you to meet the growing needs.
Forrester Study on Dynamics 365 Customer Service
Forrester is a leading global research firm that helps businesses to accelerate growth. According to Forrester’s findings, enterprises that deployed Dynamics 365 Customer Service have brought about significant savings and greater return of investment.
The study enforced many businesses to replace the existing CRM suite with Dynamics 365 Customer Service to improve customer experience, and deliver better business operations. Therefore, when you are looking for an upgraded CRM solution for your business, Dynamics 365 Customer Service is the solution. It has everything in one platform.
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Dynamics 365 Customer Service FAQs
Organizations that want to deliver exceptional experience to customers can use D365 Customer Service application. It is loaded with capabilities that empower customer service teams to deliver personalized services through all physical and digital mediums.
Omnichannel feature in Dynamics 365 customer Service allows you to connect and engage with customers via a range of digital messaging channels. With omnichannel capability, you can engage through channels like Live Chat, SMS and Voice.
Dynamics 365 Customer Service provide self-service support solution to customers, offer service tools to increase agent productivity, and optimize customer service with AI-driven insights and analytics, and more.
Unified routing direct the customer case to right employee, knowledge management helps agents deliver exceptional customer care with access to latest knowledge base, voice channel capability enable agents to communicate with customers across various voice channels, – all with a 360 degree view of each customer.
Digital messaging and Voice Add-in, Voice Channel Add-in and Digital Messaging Add-in and Chat Add-in. All these Add-ins require Customer Service Enterprise license.
Get consultation from Microsoft Partners who are experts in Dynamics 365. They help you pick the right plan that has the essential features needed for your business. They even customize and integrate the solution to meet your specific tasks, as well as provide, support and training.
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Deliver connected experiences with IAX SERVICES
IAX SERVICES provide cloud or on-premise solutions - whichever fit your business. We can turn each customer into lifetime customers, drive down operational expenses and make you stand out from the competition through implementation of a suitable Dynamics 365 Customer Service plan. Our experts are at hand to design, customize and deploy the powerful customer service application as per your requirements.
We are the leading Dynamics 365 consultants that has customers across the globe. As the leading Dynamics 365 Provider in UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Lebanon, Jordan, Pakistan and India, we help customers to drive productivity through proper implementation, support and training. Get the solution deployed with the help of reliable Dynamics 365 provider . Contact us now.